Another Miracle

I was shocked to find a charge of $132.10 on my Visa card this month. But then I recalled that the promise of a cheap iPhone had lured me into a website. The deal was that you could play a video game, and if you were the fastest player, you would win the iPhone. I cursed myself for being so stupid, immediately left the site, and forgot about the incident until my Visa bill showed up. The website had an e-mail address and, with little hope of success, I fired off an e-mail. Here are e-mail exchanges that resulted: 

Me: I had no intention of signing up for your scam. I did not participate in any way. I want my money, $132.10, returned to me as soon as possible. 

LuxQuiz Customer Service replied:  

Hello, 

I can see that you created an account on LuxQuiz.com by accepting one of our special offers that gave you the chance to get a iPod shuffle as a welcome bonus + 3 day trial period on LuxQuiz.com and a participation for winning an iPhone 6 out of 500 participants. 

According to our system you accepted our Terms & Conditions and entered your payment details and used the email address [redacted] which is your username in order to login. 

As the subscription was not cancelled within the 3 day trial period, it has been upgraded to a monthly subscription that gives you the chance to win great products by participating in our competitions.  Following your request, we have now cancelled your subscription and it will not be renewed when it expires. 

As you are a member of LuxQuiz.com, aside from receiving the welcome bonus, you also have the chance of winning and receiving up to 4 trendy products by participating in our competitions, such as the Mac mini, Canon camera iXUS, Beats headphones, and much more! The sooner you start playing, the more chances you’ll have of winning many different products. 

Enter www. Luxquiz.com.com now to choose one of the competitions and be the fastest to win! 

Warm Regards,  Luxquiz Support  

Me: Not good enough.

LuxQuiz Customer Service replied:  

Dear Owen, 

Please see the offer accepted attached. As you can see, on both landing and payment page it was specified the cost of the subscription and its automatic renewal. 

“When your trial period of 3 days expires, it will automatically continue into a recurring subscription where you can win prizes worth tons of money for just 129 CAD per month. You can cancel your trial period or subscription at any time” 

If you look at the text marked in red on both pages, you will see that during registration you had information regarding prices, competitions, trial period, how to receive the welcome bonus and how to cancel the subscription. 

In addition, during this process you had to tick the box “I accept Luxquiz’s Terms and Conditions” and you were able to click on “Terms and Conditions” to be redirected to https://www.luxquiz.com/gb/terms where you could find more detailed information about how Luxquiz.com works. 

I can see that your PIN code to verify your address has been sent and you will receive it soon. As soon as you receive it, just go to “My Account” section and enter the PIN code. Luxquiz.com will then ship your Welcome Bonus as fast as possible. 

Aside from receiving the welcome bonus, you also have the chance of winning and receiving up to 4 trendy products by participating in our competitions. 

In addition, everyone who subscribes is participating to win the new iPhone 6. We select a winner for the new iPhone 6 every 500 participants. If you are the winner, you will be contacted by e-mail. 

Warm Regards,   
Luxquiz Support 

Me: I want my money returned to me.

LuxQuiz Customer Service replied:  

Hello, 

According to our refund policy, we can request a refund of your last payment. 

However, if you choose that option, you will not be able to receive the iPod shuffle. 

Warm Regards,  
Luxquiz Support  

Me: I want my money returned to me.

LuxQuiz Customer Service replied:  

Hello, 

We inform you that we have sent your refund request to our payment department. You will receive a reply by e-mail within the next 48 hours. 

Warm Regards,  
Luxquiz.com Customer Service.

Luxquiz Customer Service: 
We have the pleasure to confirm that a refund of 129.00 CAD has been processed by today on the 2016-02-01. We inform you that this amount will be available on your account within 10 working days even if it normally takes a couple of days. 

Me: Thank you so much for returning my money. Regards, Owen Mellow

Another miracle! Persistence pays off!